Kontakt

We deliver quickly so you can enjoy your BRITA products ASAP. As soon as your order has been passed on to our logistics partner, you'll receive a notification by email. Please note we are not responsible for delays caused by our logistics partner.

After placing your order, access its status by logging on to MyBRITA. Click ‘My orders' to track every part of the process.

If you ordered as a guest, it's not possible to track your order in MyBRITA. However, we will confirm your order by email and notify you by email when your order leaves our warehouse.

Depending on which BRITA water filter system you have, BRITA METER, BRITA MEMO or BRITA Smart Light monitors your filter's performance. Please refer to the product manual for more information.

Environmental awareness is important to us! This is why we have run our own recycling programme for used filters since 1992. However, we can only recycle filters we receive from you. Therefore, we encourage you to return your BRITA filters to us. 

Unfortunately, we cannot offer recycling options in all countries. For further information regarding your local recycling options please check our website www.brita.net/recycling 

You can return any item within 14 days of delivery without stating a reason for the return. Punctual dispatch will be sufficient for compliance with the time limit. To return your product free of charge, please contact BRITA online shop customer service. Please do not return unstamped parcels to us. If you do so, we will invoice you for the additional cost. Please include the completed delivery receipt with your return.

After receiving the goods, we will refund you the value within two weeks, provided the invoice has been paid. Please enter your account number on the delivery note so we can refund you. We are unable to accept returned goods that are damaged due to improper use or faulty return packaging. After the 14-day period, you may still return defective or faulty items within the legal warranty period. Store your receipt in a safe place as proof of the warranty period.

Items delivered with obvious material or manufacturing defects should be reported directly. Please contact BRITA online shop customer service free of charge.

Go to your shopping basket and enter the voucher code/ discount code in the relevant field. Click ‘Apply' to confirm the code and the voucher will be applied to your order total. The voucher amount is automatically deducted from the total amount of your order. Please note you can only redeem one voucher per order. Any free gifts or extras you qualify for are automatically added to your shopping basket.

You can pay for your purchase in the BRITA online shop with:

• MasterCard
• VISA
• American Express
• Maestro
• Union Pay
• Apple Pay
• Google Pay
• Klarna
• PayPal

For online order, we use a secure SSL connection for confidential details you send us during the order process. This ensures your information cannot be intercepted by third parties.

With the BRITA Filter Subscription, your filters are delivered regularly and conveniently to your home—with no additional shipping costs. On the product page for selected filter products, you can choose the number of filters you want and see right away how long they’re expected to last.

A MyBRITA account is required to use the subscription. In your MyBRITA account, you can manage, adjust, or cancel your subscription at any time. This gives you full control and ensures you always have fresh filters on hand without having to worry about reordering.